What Happened When Alaska's Court System Tried Answering Questions with an AI Chatbot?

An AI chatbot to answer probate questions from Alaska residents "was supposed to be a three-month project," said Aubrie Souza, a consultant with the National Center for State Courts told NBC News. "We are now at well over a year and three months, but that's all because of the due diligence that was required to get it right." "With a project like this, we need to be 100% accurate, and that's really difficult with this technology," said Stacey Marz, the administrati...